Complaints Procedure

Our Commitment

At ATNY LAW, we are committed to providing excellent service to all our clients. However, we recognize that sometimes things may not go as expected. If you are dissatisfied with any aspect of our service, we want to hear about it so we can put things right and improve our services.

How to Make a Complaint

You can raise concerns informally first with Mr. Awais Tariq (Director and sole adviser), or make a formal complaint verbally or in writing.

You can make a complaint by:

Information to Include

When making a complaint, please include:

• Your full name and contact details
• Your case reference number (if applicable)
• A clear description of your complaint
• Details of what you would like us to do to resolve the matter
• Any relevant documents or correspondence

Our Process

If You're Not Satisfied

If you are not satisfied with our response, or if you prefer not to complain to us directly, you may complain to the Immigration Advice Authority (IAA) at any time.

Complain to the IAA

You may complain directly to the Immigration Advice Authority (IAA) at any stage.

Learning from Complaints

We view complaints as an opportunity to improve. All complaints are recorded in a central register and reviewed regularly to identify patterns and improve service quality.

Professional Indemnity Insurance

If you are considering legal action, we confirm that we hold Professional Indemnity Insurance for relevant claims in line with regulatory requirements.